Scammers are becoming increasingly sophisticated, and we understand that they may attempt to impersonate trusted organisations, including banks.

To help you stay safe, we've outlined the phone numbers and SMS details that Geelong Bank may use when contacting you.

Phone calls from Geelong Bank

If we need to contact you, we'll only call from one of the following numbers:

• 1300 361 555
• 04034 014 834

If you receive a call claiming to be from Geelong Bank from any other number, be cautious. If you're unsure, hang up and contact us directly on 1300 361 555.

SMS messages from Geelong Bank

Geelong Bank may send SMS messages from:

• Phone numbers: 0434 014 834

Please note that scammers can sometimes spoof phone numbers and sender IDs. If a message seems unusual or asks you to click a link, provide personal information, or transfer money, contact us directly before taking any action.

Fraud alerts from Vigil

To help protect your accounts, we partner with fraud monitoring service Vigil. If suspicious activity is detected on your account, Vigil may contact you to verify transactions.

Vigil may contact you using the following numbers:

Phone calls

• 1300 705 750 (24/7 inbound service)
• +61 2 8299 9534 (outbound calls, 7am to 10pm, 7 days a week)

SMS messages

• +61 437 126 492
• +61 489 988 024

If you receive a call or SMS from these numbers regarding potentially fraudulent activity on your account, it may be from Vigil acting on behalf of Geelong Bank.

Not sure if it's really us?

If you're ever unsure whether a call, text message or email is genuine:

• Don't share passwords, one-time codes or internet banking credentials.
• Don't click links you're not expecting.
• Hang up and call Geelong Bank directly on 1300 361 555.
• Report suspicious activity to us immediately.

Important
Geelong Bank and Vigil will never contact you from a blocked, unknown or withheld number, or ask you for your internet banking password, PIN or secure authentication codes via phone, SMS or email.

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