We provide 24/7 card transaction monitoring protection of your account.
Our external fraud team may contact you by phone or SMS if we detect any suspicious activity. If an analyst detects any suspicious transactions or unusual spending patterns they will confirm the transactions by sending an SMS text message from the following phone numbers:
They may also instruct you to call 1300 705 750.
Sometimes, we may need to restrict your card until we confirm the transaction with you. Please ensure your contact details are correct, as this will assist us to quickly confirm the information with you.
Our fraud teams are here to help and protect you.
From 1 September, Geelong Bank will be introducing the holding of OSKO payments as a new feature to enhance our fraud monitoring service and respond to the latest fraud and scams. It aims to reduce fraud losses by preventing fraudulent payments from being processed.
Some payments may be held and alerted for review. Payments can be held for up to 24 hours. Any further outgoing OSKO payments from your account will be declined until the transaction in question is confirmed.
Members will receive one-way SMS notifications at each stage of the process and you will not need to reprocess your payments. If you confirm the transaction as unauthorised we will cancel it and return the funds to your account. If the transaction is genuine, it will be allowed to process. If you do not make contact to our Fraud department, the payment will be rejected after 24 hours.
A one-way SMS will be sent from the following numbers:
The messages may ask you to contact 1300 705 750.
If you receive any text messages claiming to be from Geelong Bank which doesn’t come from the above numbers or any listed on our website please call us immediately to notify us.
If you have any questions about payments being held please contact us on 1300 361 555.
Some members may experience issues when using our upgraded Internet Banking.
These issues are caused when our old Internet Banking platform is cached within the browser and it is these locally cached files that are causing our new platform to perform in this manner.
These issues can be resolved by clearing the cache, alternatively known as ‘deleting temporary internet files’.
Instructions for clearing your cache can be found below:
Safari on iPhone:
Safari on Mac:
Chrome on iPhone:
Clear cache & cookies – iPhone & iPad – Google Account Help
Chrome on iPhone:
Clear cache & cookies – Android – Google Account Help
Accordingly, we have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
We will never ask for your password or account details to be disclosed via a link within an email message.
If you receive an email of this nature, please disregard the email, delete it from your computer and notify us on 1300 361 555.
We take the protection and security of your information, transaction data and privacy seriously.
Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Product Disclosure Statement - Conditions of Use, the ASIC ePayments Code and you haven't contributed to the loss).
It's all part of our commitment to you, our members.
As your financial institution, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such, it's important that you do two things:
Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.
Things you can do to keep informed:
Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.